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Big Business by Big Business Product Q&A
Who is the target customer for Big Business? The ideal customers for Big Business are small business owners and managers in companies that buy and sell products, such as wholesale, distribution, and retail. Their goal is to integrate their company’s information to enable company growth, meet competitive needs, and become more productive. Using Big Business, these companies can gain greater control over sales and marketing as they apply to and affect finances. They want to take advantage of the latest technology, such as the Internet, and use products that provide superior technology. What differentiates Big Business from other products available to small business? Big Business is the only software system that allows growing companies to collaboratively meet their sales, marketing, and financial objectives with a single program. Companies can start with the single-user version and move up to the client/server version as the company grows. Big Business allows entire companies to share information about any contact, transaction, or item in the system, which enhances effective planning and decision making. Big Business also supports the Big Business Web Server, which gives local and remote users access to Big Business data via a standard Web browser. Using the Web Server, small business owners can implement intranet and Internet environments to expand their reach and improve communication with employees, vendors, and customers. How does Big Business compare to accounting-focused products like MYOB or QuickBooks? Entry-level bookkeeping products like MYOB or QuickBooks are single-user, after-the-fact data entry and calculation tools. Big Business is a scalable, multi-user system that offers a real-time, workgroup solution for small businesses. In addition to performing all accounting, Big Business automates sales, order entry, marketing, inventory tracking, and Web page creation. How does Big Business compare to a database product? Big Business delivers a turn-key client/server information system that can be installed by the end user without wasting time, energy, and money on implementation and configuration issues. No programming or design experience is required to customize fields or define tags and labels. How does Big Business compare to a contact manager? Big Business is the first program to relate contacts with their bottom line impact on company finances. Now, companies can make more informed decisions about the allocation of sales, marketing, and inventory resources based on each customer’s purchasing history. What does Big Business do that these products don't? Big Business is the first application to fully integrate sales, marketing, inventory, and accounting in a single program. By combining these core business functions, Big Business consolidates a company’s information resources and serves as a central facility that allows the entire organization to track and manage business activities and provide direction for company operations. Big Business also grows with companies. Users of the single-user version can easily move to the multi-user, client/server version or add the Web Server as their companies grow. Does a company currently using an accounting product need Big Business? How can users translate their current accounting information? Companies already using an accounting program can let Big Business do the accounting in the background while they benefit from Big Business’ additional features that are not included in most accounting programs. Those features include robust sales automation, professional inventory tracking, comprehensive contact management, unprecedented Internet capabilities, and an easy-to-use forms and reports customizer. Companies can even maintain a customer database, prepare professional quotes with follow-up reminders, and schedule appointments and meetings. How can users convert their current accounting data? Users can import nearly any information into Big Business in tab-delimited format from any program. Quicken data can be directly imported during setup. Can Big Business be customized? Big Business lets end users customize fields and define tags and labels. Can reports be customized? Big Business includes a powerful forms and reports customizer that has access to nearly all the data in Big Business. Users can analyze data, format printouts, and create completely customized reports. The powerful customizer offers a full-featured WYSIWYG reports and forms writer that has full access to the information in Big Business. Reports and forms templates are included in Big Business, and users can customize those to suit their specific needs.
Does Big Business provide payroll capabilities? Big Business connects to the reliable, proven payroll products from CheckMark Software, Inc and Aatrix Software (Macintosh only). Users can import journal entries and employee check information from these payroll systems. Why include Internet features? The Internet is no longer a place reserved for computer professionals. It is one of the fastest growing mediums for commercial marketing efforts. More than 40 million people regularly browse the Web, with over 200 million predicted by the year 2000. By automating the process of creating and maintaining a catalog of product or services on the Internet, Big Business gives small business owners access to this new world. What support and training is available for Big Business? Free technical support is available to new Big Business users for the first 30-days after they register their product. Extensive free support information is available from this web site and a range of affordable support programs are offered for ongoing assistance. Big Business conducts regular training seminars that cover Big Business in-depth and help attendees understand how they can improve productivity using the software. Additionally, Big Business sells Big Business training videos that cover different areas of the software in an easy-to-follow format.
Big Business also provides a consultants’ referral service for
customers who desire face-to-face support from a local resource.
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